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Student Help & Knowledge Base

Frequently Asked Questions

Everything you need to know about our video courses, study books, delivery modes, validity and doubt support.

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Since our courses and books are digital/printed study material, refunds are generally not offered once access has been granted or the item has been dispatched. If you face a genuine issue with your order (wrong item, damaged book, access not working), please contact us within 7 days of purchase and we will resolve it on a case-by-case basis.
Course validity depends on the delivery mode selected. Google Drive and Android App courses are typically valid for 10 to 12 months (or until the relevant exam attempt), while Pen Drive courses can be used without strict online constraints. Exact validity and view counts are clearly mentioned on each course detail page.
We offer courses in four flexible formats: Google Drive (streaming & download links), Pen Drive (physical drive delivered to your address), Android App (mobile access on your smartphone/tablet), and Live from Home (interactive online classes). You can pick your preferred mode on the course page.
Yes, absolutely! Every student enrolled in CA Rohit Sethi's courses gets access to structured 1-on-1 doubt resolution support so that no conceptual question is left unresolved before your exam attempt.
The video course covers full conceptual teaching with in-depth problem solving, while the printed books (Question Bank & Revisionary Booklet) are designed for focused self-practice and quick revision. Most successful rankers and students benefit most by having both.
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking and popular digital wallets via our 100% encrypted, secure payment gateway.
For Google Drive and Android App modes, access details and activation keys are typically delivered within 24–48 hours of successful payment. For physical Pen Drive orders, tracking details are sent once the parcel is dispatched via express courier.
In most cases, yes! If you wish to switch from Google Drive to Pen Drive or upgrade your view count, please connect with our student support team with your order ID, and we will guide you through the process.
Yes, our Conceptual Revisionary Booklets and 2-Volume Question Banks are updated strictly as per the latest ICAI curriculum guidelines for May, September and January exam attempts.
Orders are dispatched within 24–48 hours. Depending on your location, physical delivery takes 3–5 business days for metro cities and 5–7 days for other regions across India with real-time courier tracking.
You can reach us anytime via our Contact Us page, through the official WhatsApp chat button on our website, or via the support email and phone numbers provided in the footer. We typically respond within a few hours.
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